Privacy policy

This policy explains how Zentra One Pty Ltd (ABN 94698855784), trading as Zentra One Entertainment, handles your personal information when you buy tickets through Kalyx One at kalyxone.com.

We handle personal information in line with the Australian Privacy Principles, whether or not we are required to.

What we collect

When you buy a ticket we collect:

• your first and last name — to issue the ticket and the tax invoice;
• your email address — to send your ticket, your tax invoice, an event reminder, and any notice that the event has changed;
• your postcode — it appears on your tax invoice, and we use it to see which areas our audiences come from when we plan future shows. If you tick the marketing box it is also included when we export our own mailing list;
• your mobile number, only if you choose to give it — a backup contact for this order. We do not send marketing SMS.

We also record your IP address and browser details when you give marketing consent, as proof of that consent.

We record the IP address your payment was started from, to detect stolen cards being tested against our checkout. We use it only to count how many payments from one connection have been declined recently, so that a run of declines can be paused. It is not used to identify you, to build a profile, or for any other purpose.

We do not collect or store your card details. Those go directly to Stripe.

Who we share it with

• Stripe processes your payment. Stripe is based in the United States and handles your card details under its own privacy terms.
• Resend delivers our email. Messages are processed in Japan.
• Venues and event staff receive the door list for the event you are attending: your name, the ticket type and session, and the ticket code. They do not receive your email address, mobile number or postcode. Scanning at the door reads the code, not your details.

We do not sell your personal information, and we do not give attendee lists to artists, sponsors or other promoters.

Marketing

Marketing email is a separate tick-box at checkout. It is never pre-ticked, and leaving it unticked does not affect your purchase — you still receive your ticket, tax invoice, event reminder and any notice about the event changing.

Every marketing email carries a one-click unsubscribe that works without logging in.

How long we keep it

We keep order records, tax invoices and scan records for 7 years, as Australian tax law requires. Marketing consent records are kept as long as the consent stands, and the record of withdrawal is kept afterwards as proof it was honoured.

The IP address recorded against a payment is erased after 30 days. It sits on an order record we must keep for 7 years, but it stops being useful long before that, so it is cleared from the record while the rest of the record stays.

Security

Ticket QR codes are cryptographically signed, so a ticket cannot be forged or altered. Access to buyer data is limited to staff who need it, and every action affecting an order is logged.

Access, correction and complaints

To see what we hold about you, correct it, or complain about how we have handled it, contact us:

• Email: support@kalyxone.com
• Phone: 0489 948 990
• Post: Zentra One Pty Ltd, 8 Dawson Cres, Gloucester NSW 2422

We will respond within 30 days.

If you are not satisfied with our response, you can complain free of charge to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.