Refund policy

Tickets are sold by Zentra One Pty Ltd (ABN 94698855784), trading as Zentra One Entertainment, through Kalyx One at kalyxone.com.

Nothing in this policy limits your rights under the Australian Consumer Law. Those rights cannot be excluded, and where anything below conflicts with them, the law applies.

If we cancel an event

You get a full refund automatically, including all booking and platform fees. You do not need to ask, and you do not need to return anything.

Refunds go back to the card used for the purchase, normally within 5–10 business days depending on your bank.

If we reschedule or move an event

Your ticket stays valid for the new date or venue. You do not need to do anything.

If the new date or venue does not suit you, you may request a full refund — including fees — within 21 days of us notifying you. Email support@kalyxone.com with your order reference.

If an event is materially different

If the headline act is replaced, the venue changes substantially, or the event differs materially from what was advertised, you may request a full refund including fees. Contact us with your order reference and we will assess it against what was advertised at the time you bought.

Change of mind

We do not refund a change of mind, a mistaken purchase of the wrong date, or an inability to attend. Live event tickets are time-limited and the seat cannot be resold once the event has passed.

This does not affect your rights where a consumer guarantee applies.

Fees

Where a refund is due because we cancelled, rescheduled or materially changed an event, all fees are refunded. You are not left out of pocket for our change.

Lost tickets

Tickets can be re-sent free of charge. Use Find my tickets at kalyxone.com/tickets with your email address and order reference, or contact us.

Resale

You may resell or give away a ticket, subject to the limits set by law in the state where the event is held. In New South Wales, resale above 110% of the original cost (including fees) is prohibited. We do not cancel tickets that have been resold lawfully.

How to request a refund

Email support@kalyxone.com or call 0489 948 990 with your order reference. We aim to respond within 2 business days, and within 24 hours while an event is still on sale.

You can also write to us at 8 Dawson Cres, Gloucester NSW 2422.

If you are not satisfied with our response, you can contact the consumer protection agency in your state or the ACCC at accc.gov.au.